Returns & Modifications

Return, Cancellation & Modification Policy

 

Our Return Policy

 

You may return any item purchased from us for any reason or for no reason. All returns must be shipped (postmarked) to us no later than thirty (30) days from the delivery date. Failure to follow the return instructions included with the item or posted on this Website shall render any obligation by us to refund your purchase price null and void. We will refund the purchase price of the returned item in full, but excluding any shipping and handling charges You have paid, which are non-refundable by us (to the extent free shipping on any such item(s) has not been offered by us). You will also be solely responsible to pay for all return shipping costs back to us You incur for any item(s) You return. (If applicable, in instances where we have created an account with the shipping service and have elected to be charged directly for return shipping costs, then such costs will be directly deducted from any refund You receive.)

 

All returned items must be shipped back to us using a shipping service that offers a tracking option. Unless otherwise noted during your purchase, items may be returned in an opened box or opened packaging provided any returned item(s) is undamaged and is in an unused condition and must include all documentation, media or all other separate items or components that were included in the original shipment. Any items You return cannot be damaged and cannot show any signs of wear or use or no refund will be provided whatsoever. You are responsible for all risk of loss for any returned items. We are not responsible for any returned items that are lost or damaged during shipping. We will provide a refund to you as soon as is reasonably possible after our receipt of your returned item(s) and after we have inspected the same to determine whether or not any such item(s) is damaged or whether any signs of wear or use exist.

 

To return any item you purchased, please submit an email to support @komposanusa.com.

 

Once any returned item(s) is received and inspected by us, we will notify You by email that we have received your returned item(s) and whether we have approved or rejected your request for a refund, as based upon the reasons set forth above. All approved returns will be processed and a credit will automatically be applied to your credit card or applied to your original method of payment within a reasonable amount of time thereafter. If you do not receive any refund You are entitled to receive under this Policy, please re-review your bank account statements or contact your credit card company, as applicable. We do not have any control over the refund processing time by your credit card provider or by your bank. If You believe that an unusual amount of time has elapsed from the date You have received a refund/return approval notification from us, please contact us at support@komposanusa.com.

 

Exchanges For Defective Items

 

We will replace any item(s) You purchase that is defective (which includes any unknown damage to such item(s) caused by us during packaging) upon our receipt of notification by You that such item(s) is defective and a request by You that the item(s) is exchanged for an identical non-defective item(s). In such case, we will be responsible for all shipping and handling costs in connection with any return shipment by You. You should follow the same procedure for returning non-defective items as set forth above. Any replacement items we exchange/replace will not be shipped back to You until we have had a reasonable amount of time to inspect all returned items.

 

Cancellation Policy

 

You may cancel any existing purchase by sending us an email before the item(s) is shipped (usually 1-3 business days from the date of your purchase). No cancellations will be honored by us if made after any item(s) You have purchased have been shipped. All requests to cancel any existing purchases must be made by sending an email to support@komposanusa.com, which must contain your request to cancel your purchase and should include the purchase/order number or date of sale if no purchase/order number was provided. Once the item(s) has been shipped, You must contact us by email to initiate the return process. (Notwithstanding, in some cases, shipments may be able to be intercepted if You have listed an incorrect address for shipment and You promptly notify us upon discovering any such error.)

 

Changes To Existing Purchases

 

Modifications to any existing purchases will be permitted at any time prior to the shipment of the original item(s) the subject of the purchase. Any additions to any purchases shall be subject to item availability and may not be able to be shipped within the same time-frame as your original purchase in some cases. All requests to make changes to an existing purchase must be made by sending an email to support@komposanusa.com.